Refund Policy

Effective Date: November 26, 2024

At MasionCare (www.masioncare.com), operated by NEMASIA PRIVATE LIMITED, we maintain a strict No Refund Policy. Once an order is placed and processed, refunds will not be issued under any circumstances.


Exceptions

While we do not offer refunds, we are committed to addressing any issues related to:

  • Defective or damaged products upon delivery.
  • Incorrect items received.

In such cases, customers may be eligible for a replacement or exchange. Please refer to our Return Policy for more details on initiating a request.


Customer Service Desk

For any questions or concerns regarding your order or delivery, please contact us:

  • Email: contact@masioncare.com
  • Contact Days: Monday to Friday
  • Contact Hours: 9:30 AM to 6:30 PM